Corporate Quality Policy Page

Torrile, 11/19/2025

The management of "ZELMEN s.r.l." believes that the success and continued presence on the market is closely linked to:

1. the commitment to customer satisfaction,

2. the continuous improvement of all company activities,

3. the development of human resources.

4. the commitment to environmental sustainability.

The quality perceived by customers and end users—and therefore their satisfaction—is the result of numerous interconnected factors, in which, however, the methods of execution of the order and, therefore, the work performed are paramount.

The management has therefore defined the commitments it undertakes and the objectives it intends to pursue:

• ensure the continuous improvement of the Quality System and its performance, ensuring compliance with the requirements set forth by current legislation and any other requirements subscribed to by the company;

• ensure compliance with the quality requirements, especially the timeliness of the service provided, as well as the quality/price ratio, in accordance with specified requirements;

• Maintain commitments to our customers by understanding and satisfying their expressed or implied needs;

• Improve the internal operational efficiency of established company processes, both by defining operational methods for carrying out work processes and by promoting the professional development of our staff; Conduct self-audits to periodically monitor the performance achieved by the implemented management system;

• Minimize the costs incurred in correcting errors in the completion of orders, eliminating them through appropriate non-compliance prevention activities, rather than simply eliminating them a posteriori or simply recording them;

• Optimize collaborative relationships with suppliers and partners to increase the Company's competitiveness in the market;

• Empower the entire organization, from top management to each employee, in managing the Quality System; everyone is expected to actively contribute, according to their responsibilities and skills. To this end, the company displays signs indicating the "ZELMEN" (meaning "zero-value"), indicating the positive and negative values ​​that each employee should adhere to for personal and corporate improvement.

To translate the above commitments into operational practice, we intend to pursue the following objectives:

• improve internal efficiency, both by establishing rigorous operating procedures for carrying out work processes that ensure a consistently orderly and compliant work environment, and through the professional growth of our staff, who are aware that they are operating and experiencing a period of corporate growth;

• promote and implement training and education programs for our employees to optimize the growth of our human resources, considered critical to the company's development in the years to come, while also ensuring equality, impartiality, continuity, participation, effectiveness, and efficiency;

• prioritize operational flexibility, a characteristic that has always distinguished us, while respecting the functional needs of each colleague and/or collaborator;

• constantly monitor the System's level of compliance with applicable standards and laws;

• promote and maintain an open, constructive, and transparent attitude towards the public, users, and other stakeholders;

• balance work commitments with personal life to meet the needs of individual employees;

• Promote a commitment to environmental sustainability and ensure a sustainable approach within the company's facilities, including more careful use of resources and more careful waste management.

To ensure this, the company "ZELMEN s.r.l." is committed to implementing an effective Quality Management System in compliance with the

The Management